Orchestra of the Age of Enlightenment

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Marketing: audiences, purchasers of OAE merchandise and ticket-buyers

The Orchestra of the Age of Enlightenment is committed to protecting your privacy and personal information. We will never sell your data to a third party.

We want to communicate with you about what we do in a manner that you will find appropriate, timely and respectful. We also want to provide you with the best possible service so that your enjoyment of our artistic activity is as good as it can be. To do this we use data that we have stored about you.

 

What data do we process?

OAE Marketing collects the following data:

How we obtain your data

There are currently some differences in how we obtain and process the data which you provide when booking tickets. This depends on the particular event in question.

We are not responsible for the practices of websites other than our own (www.oae.co.uk).

What do we use your data for?

We use your data to:

We will not disclose any information which you give us beyond our Southbank Centre consortium partners and partners under contract in accordance with the arrangements which we have with them.  More details about this are set out below in 6. How we share your data.

We will only hold such information as is required to provide the services which you have requested or to which you have consented.

How do we store your data?

Your data will be kept confidential. Personal data is always stored on password protected computers only available to members of staff with a login. Personal data on hard copy is stored in locked cupboards. We also store bank and other payment details in secure systems as appropriate.

What is the lawful basis for processing your data?

We will only send you marketing communications if we have your consent to do so.

How long do we retain your data?

The personal data we collect are evaluated annually to determine whether they are current and still need to be held. There may be legal requirements that require us to retain your data e.g. tax regulations and the Charities Act 2011. If you are on our email or mailing list and do not respond to communications from us for four years, we will not contact you again unless you re-activate your engagement with us.

How do you opt out?

Any consent which you have given for the use of your information may be withdrawn at any time, either by clicking the unsubscribe link in any email which you have received, or by contacting us at info@oae.co.uk or calling 020 7239 9370.

What are your rights?

You have the right to:

 

If you have any questions or comments about data processing which relates to audiences and ticket-buyers please contact the Communications team on info@oae.co.uk.