OAE Player Terms and Conditions

Welcome to the Terms and Conditions for OAE Player. These Terms are between you and the Orchestra of the Age of Enlightenment who provides the OAE Player Service to you through www.oae.co.uk and www.oaeplayer.co.uk.

Please read these terms, along with the OAE’s Privacy Policy (collectively, this "Agreement").

The versions of these policies and notices applicable to you are available for your review to understand how we handle your personal information. Each time you visit, browse, or use the OAE Player service, you accept this Agreement.


We / Us: Orchestra of the Age of Enlightenment (OAE)

Terms / Terms and Conditions: Refers to this document.

This Agreement: These Terms and Conditions and the OAE’s Privacy Policy.

The Service: Refers to OAE Player and its Digital Content.

Website: Refers to www.oae.co.uk and www.oaeplayer.co.uk, URLs which give access to OAE Player.

User: The person who completed the registration form to access OAE Player and either possesses a subscription to OAE Player or has rented videos on OAE Player for viewing for a one-year duration.

  1. The Service

OAE Player is a service that offers digital concerts and musical performances.

The Service is directly accessed from the website. To stream the videos, users must first register or purchase a Subscription to the website, filling in the required fields of the registration form marked with asterisks.

Access to Services also requires an internet connection; the cost of this connection remains entirely at the user's expense.

  2. Compatible Devices

In order to stream Digital Content from OAE Player, you will need to use a personal computer, portable media player, or other device that meets the system and compatibility requirements that we establish from time to time (a "Compatible Device").  We may change the requirements for Compatible Devices from time to time and, in some cases, whether a device is (or remains) a Compatible Device may depend on software or systems provided or maintained by the device manufacturer or other third parties. Accordingly, devices that are Compatible Devices at one time may cease to be Compatible Devices in the future.

  3. Geographic Variability

Due to technical and other restrictions imposed by content providers, the Service is available only in certain locations. The Digital Content and how we offer Digital Content to you will vary over time and by location.

  4. Digital Content

  a. General

  The Service may allow you to: (i) access Digital Content on a subscription basis for viewing during a limited period of time during a subscription period ("Subscription Digital Content"), (ii) purchase Digital Content for on-demand viewing over a limited period of time (“Rental Digital Content”)

  b. Subscriptions/Memberships

  Subscription to OAE Player is currently available as an annual pass. Offers and pricing for subscriptions (also referred to at times as memberships), the subscription services, the extent of available Subscription Digital Content, and the specific titles available through subscription services, may change over time and by location without notice (except as may be required by applicable law). Unless otherwise indicated, any price changes are effective as of the beginning of the next subscription period. If you do not agree to a subscription change, you may cancel your subscription per Section 4(c) below.

  The pricing for subscriptions or memberships may include VAT and/or other taxes. Where applicable, such taxes will be collected by the party with whom you transact for the service, which may be OAE or a third party. We make no guarantee as to the availability of specific Subscription Digital Content or the minimum amount of Subscription Digital Content available in any subscription.

  Rentals give users access to individual videos or series of videos on the platform for a period of one year, subject to the restrictions outlined in Section 4(g).

  c. Cancellation of Subscriptions/Memberships

  If you signed-up for your video-only subscription or membership directly through us, you may cancel any time by visiting Your Account and adjusting your membership settings, by contacting the OAE Box Office. If you cancel within 3 business days of signing up for (or, for customers in the European Union, within 14 days of receiving confirmation of your subscription or membership service), we will refund your full membership fee; except that we may charge you (or withhold from your refund) the value of the Service used through your account during such period. You also expressly accept that the Service will start within your cancellation period. If you cancel at any other time, we will refund your full membership fee only if Digital Content available as part of your membership has not been accessed through your account since your latest membership charge.

  d. Purchase Transactions; Cancellations

  Except as described in this paragraph, all transactions for Rental Digital Content are final, and we do not accept returns of such Digital Content. You may cancel an order for Rental Digital Content within 48 hours of rental (or, for customers in the European Union, within 14 days from the date of rental) by contacting the OAE Box Office; except that you may not cancel an order for Rental Digital Content once you have started watching such Digital Content. The release date of pre-ordered Digital Content is subject to change.

  e. Payment Methods

  Billing terms described below will apply to your subscription or membership.

  If we are unable to process your payment using your designated payment method, we reserve the right to charge any payment method we have on file for you.

  If all payment methods we have on file for you are declined for payment of your subscription fee, your subscription will be cancelled unless you provide us with a new payment method. If you provide us with a new payment method and are successfully charged before your subscription is cancelled, your new subscription period will be based on the original billing date and not the date of the successful charge. You can use "Your Account" settings to update your designated payment method(s).   f. Limited License to Digital Content

  Subject to payment of any charges to purchase, or access Digital Content, and your compliance with all terms of this Agreement, OAE grants you a non-exclusive, non-transferable, non-sublicensable, limited license, during the applicable Viewing Period, to access and view the Digital Content in accordance with the Usage Rules, for personal, non-commercial, private use.

  g. Availability of Rental Digital Content

  Rental Digital Content will generally continue to be available to you for streaming from the Service, as applicable, but may become unavailable due to potential content provider licensing restrictions or for other reasons, and OAE will not be liable to you if Rental Digital Content becomes unavailable for further streaming.

  h. Playback Quality; Streaming

  The playback resolution and quality of the Digital Content you receive will depend on a number of factors, including the type of Compatible Device on which you are accessing the Digital Content and your bandwidth, which may increase or decrease over the course of your viewing. If we detect that Digital Content we are streaming to you may be interrupted or may otherwise not play properly due to bandwidth constraints or other factors, we may decrease the resolution and file size of the streamed Digital Content in an effort to provide an uninterrupted viewing experience. While we strive to provide you a high quality viewing experience, we make no guarantee as to the resolution or quality of the Digital Content you will receive when streaming.

  i. General Restrictions   You may not (i) transfer, copy or display the Digital Content, except as permitted in this Agreement; (ii) sell, rent, lease, distribute, or broadcast any right to the Digital Content; (iii) remove any proprietary notices or labels on the Digital Content; (iv) attempt to disable, bypass, modify, defeat, or otherwise circumvent any digital rights management or other content protection system used as part of the Service; or (v) use the Service or Digital Content for any commercial or illegal purpose.

    5. Software

Information Provided to OAE.The Service and Software may provide OAE with information relating to your use and the performance of the Service and Software, as well as information regarding the devices on which you stream and use the Service and Software. For example, the Software may provide OAE with information related to the Digital Content that you stream and your use of that Digital Content (such as whether and when you viewed the Digital Content, which may, among other things, help us measure the Viewing Period for Rental Digital Content). Any information we receive is subject to the OAE Privacy Policy.

  6. Additional Items


a. Termination

  We may terminate your access to the Service, including any subscription available as part of the Service, at our discretion without notice (except as may be required by applicable law). If we do so, we will give you a pro-rated refund of your subscription fee (if any); however, if you violate any of the terms of this Agreement, your rights under this Agreement will automatically terminate without notice, and OAE may, in its discretion, immediately revoke your access to the Service and to Digital Content without refund of any fees.

  b. Communications

  We may send you promotions or otherwise communicate with you electronically, which may include e-mail, and you hereby consent to receive those communications. These communications will be in accordance with the OAE Privacy Policy.

  c. Modification of Service

  The OAE reserves the right to modify, suspend, or discontinue the Service, or any part of the Service, at any time and without notice (except as required by applicable law), and OAE will not be liable to you should it exercise such rights, even if your ability to use Digital Content is impacted by the change.

  d. Amendments

  The OAE reserves the right to make changes to this Agreement at any time in connection with the Service. To the maximum extent permitted by law, your continued use of the Service following any changes will constitute your acceptance of such changes. However, any increase in subscription fee will not apply until your subscription is renewed.

  e. Reservation of Rights; Waiver

  The Service and the Digital Content embody intellectual property that is protected by law. Copyright owners of Digital Content are intended third-party beneficiaries under the Agreement.

  f. Severability

  If any term or condition of this Agreement is deemed invalid, void, or for any reason unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining term or condition.

  7. Provider Information

For communications concerning this Agreement, please write to OAE at info@oae.co.uk or Orchestra of the Age of Enlightenment, Acland Burghley School, 93 Burghley Road, London NW5 1UH or by phone on +44 208 1599310.

  Registered address: Acland Burghley School, 93 Burghley Road, London NW5 1UH.

Registered Charity No. 295392.

Registered Company No. 2040312.