Terms and conditions

These terms and conditions of sale apply to tickets sold by the Orchestra of the Age of Enlightenment (OAE) box office and not to tickets sold by other vendors or external sites we link to from this website. Tickets sold by other vendors may be subject to different terms and conditions so please refer to the original point of sale for details.

General
It is your responsibility to ensure that the seats booked are appropriate for you and/or your party attending as it may not always be possible for us to modify bookings.

It is your responsibility to check that any tickets issued to you are accurate.

Ticket holders consent to the recording and filming of themselves as members of the audience for marketing purposes.


Pricing and Payments
For all online ticket bookings via our website, we accept Mastercard and Visa credit and debit cards. We do not accept American Express, gift vouchers or theatre tokens.


Refunds and Exchanges
The terms for refunds and exchanges of tickets vary depending on our contract agreement with the venue and/or promoter. The terms for refunds and exchanges listed below are intended as a guide. Please refer to the original promoter or point of sale for details.

Southbank Centre
Tickets purchased for concerts held at the Southbank Centre are non-refundable and cannot be re-sold. No refunds will be issued for any change(s) of artist(s). Tickets will only be refunded if a performance is cancelled.
We do not offer credit vouchers or ticket resales.
Tickets may be exchanged for another concert within our Southbank Centre season, subject to availability, provided that the original tickets are posted back to our office (address below) at least two working days before the concert date. Exchanges for concerts at any other venues are subject to the promoter’s own policies.
For more information or to enquire about an exchange, please email us.

The Night Shift
Tickets are non-refundable but may be exchanged for another performance in The Night Shift series.

For more information or to enquire about an exchange, please email us.

Bach, the Universe and Everything
Tickets are non-refundable. For more information or to enquire about an exchange, please email us.

Supporters’ events
If you are a donor and would like to request a refund for a supporters’ event, such as Dining Club, post-concert reception or Friends’ trip, please email our development department.

Other concerts and events
Tickets for OAE concerts which are not purchased through our website will be subject to the conditions of sale of the vendor.


Access requirements
The accessibility information provided below is intended as a guide. If you have specific access questions, please contact the concert venue.

Southbank Centre
Southbank Centre’s Queen Elizabeth Hall and Royal Festival Hall are fully accessible. For more detailed information, please visit their dedicated access page.

If you have any particular access requirements or would like to book a seat in a wheelchair area, please do so via the Southbank Centre.
The Southbank Centre has a free Access List which visitors with a disability are invited to register for. By doing so, you may be eligible to purchase concessionary rate tickets or bring a companion to assist you free of charge. If you would like a form for this, follow this link to the access information page on the Southbank Centre website, email accesslist@southbankcentre.co.uk or call the Southbank Centre Ticket Office on 0844 875 0073.

The Night Shift
The Night Shift series is venue dependent, and seating is often limited. Please check the access information on our event page before booking your ticket. If you require any further information, please email us or call 020 7239 9375.

Bach, the Universe and Everything

  • London

Kings Place is fully accessible. For more detailed information, please visit their dedicated access page.

  • Oxford

The Mathematical Institute of Oxford University is fully accessible. For more detailed information, please visit their dedicated access page.

Supporters’ events
Our supporters’ events take place in multiple venues with different levels of access. Please contact the development team or visit the venue’s website for detailed access information. Also, if you have any specific dietary requirements, please make us aware by contacting development@oae.co.uk.

Pre-concert talks
Pre-concert talks generally take place one hour before the start time of the concert for our Southbank Centre series. These talks are free and do not require a ticket.
Please check the concert event pages for more details, including the location of the pre-concert talk.


Concessions

Southbank

  • £5 tickets for students and under 18s. Valid student ID is required to collect these tickets from the Southbank box office.
  • 50% discount for under 35s.
  • 25% discount for recipients of Universal or Pension Credit.
  • Additional concession rates for members of the Southbank Centre’s Access Scheme. To book these tickets, or to register for the scheme, please visit the Southbank Centre website or call their ticket office on 0844 875 0073.

Please note that concession rates are not available in premium seating areas.

The Night Shift
For concerts in our The Night Shift series, we offer a 50% discount for students. Valid student ID is required upon collection.

Group Bookings
We offer a 20% discount on tickets for group bookings of 10 or more people for all of our concerts at the Southbank Centre.
Group bookings cannot be made online, so please call our box office on 020 7239 9375 if you have ten or more people in your party.


Ticket delivery/collection

Southbank Centre
We do not charge a booking fee for bookings made over the phone or on our website.
We offer postal delivery of tickets free of charge up until one week before the date of the performance (with the exception of student tickets – see below). Orders may take up to five working days to be dispatched. If you have ordered tickets for delivery and we do not believe that the post can deliver them in time, we will contact you to let you know they will be held for you at the OAE ticket desk.
You can also choose to collect your tickets from the OAE ticket desk at the Southbank Centre Box Office on the evening of the performance.
We do not currently have print at home or e-ticket options.
Please note that if you have purchased a student ticket as part of your booking, we will not post your order to you. You must collect these at the OAE ticket desk and be able to show a valid student card to collect them.
If your tickets have been misplaced, please contact the OAE box office on 020 7239 9375 or email us. We will reprint them when you arrive at the OAE ticket desk on the evening of the concert.

Supporters’ Events, The Night Shift and Bach, the Universe and Everything (Oxford)
Although we do not print physical tickets for these events, we do run a guest list on the door, so please bring a copy of your booking confirmation email to gain admission.


Admission

Admission for latecomers is not guaranteed although offered where possible.
Both our organisation and the performance venues reserve the right to refuse admission.
The Southbank Centre does not admit babes in arms to our season concerts. This does not apply to our OAE TOTS concerts and other education events.
The Night Shift events take place in pubs across London and may not be suitable for children. If you do have children in your party, please check the event page and venue website or contact our box office at for more information before you purchase your ticket.


Memberships

Subject to your statutory right to cancel, membership fees for both Friends and Patrons are non-refundable. You are not entitled to cancel or terminate before the expiry of the membership period.
If you sign up as a new Friend or Patron of the OAE, you will receive a welcome pack within two weeks of our receiving your donation. If you do not receive it, please email our development department.


Links to External and Third-Party Web Sites

Links to external, or third party websites, are provided solely for visitors’ convenience. Links taken to other sites are done so at your own risk, and we accept no liability for any linked sites or their content. Any link from this web-site to an external site does not imply or mean that we endorse or accept responsibility for the content or the use of such site.
We do not give representation regarding the quality, safety, suitability, or reliability of any external websites or any of the content or materials contained in them. Users need to take necessary precautions, especially to ensure appropriate safety from viruses, worms, Trojan horses and other potentially destructive items. When visiting external websites, users should review those websites’ privacy policies and other terms of use to learn more about, what, why and how they collect and use any personally identifiable information.


Contact and Feedback

If you would like to contact us or give feedback about your booking experience on our website, you can do so using any of the following methods:
Email: boxoffice@oae.co.uk
Phone: 020 7239 9375
Post: Box Office, Orchestra of the Age of Enlightenment, Kings Place, 90 York Way, London, N1 9AG