Terms and conditions

General
It is your responsibility to ensure that the seats booked are appropriate for you and/or your party attending as it may not always be possible for us to modify bookings.

It is your responsibility to check that any tickets issued to you are accurate.

Ticket holders consent to the recording and filming of themselves as members of the audience for marketing purposes.

Pricing and Payments
For all online ticket bookings via our website, we accept Mastercard and Visa credit and debit cards. We do not accept American Express, gift vouchers or theatre tokens.

Refunds and Exchanges
The terms for refunds and exchanges of tickets vary depending on our contract agreement with the venue and/or promoter. The terms for refunds and exchanges listed below are intended as a guide. Please refer to the original promoter or point of sale for details.

Southbank Centre
Tickets purchased for concerts held at the Southbank Centre are non-refundable and cannot be re-sold. No refunds will be issued for any change(s) of artist(s). Tickets will only be refunded if a performance is cancelled.

Tickets may be exchanged for another concert within our Southbank Centre season, subject to availability, provided that the original tickets are posted back to our office (address below) at least two working days before the concert date. Exchanges for concerts at any other venues are subject to the promoter’s own policies.
For more information or to enquire about an exchange, please email us.

The Night Shift
Tickets are non-refundable but may be exchanged for another performance in The Night Shift series.

For more information or to enquire about an exchange, please email us.

Supporters’ events
If you are a donor and would like to request a refund for a supporters’ event, such as Dining Club, post-concert reception or Friends’ trip, please email our development department.

Other concerts and events
Tickets for OAE concerts which are not purchased through our website will be subject to the conditions of sale of the vendor.

Access requirements
The accessibility information provided below is intended as a guide. If you have specific access questions, please contact the concert venue.

Southbank Centre
Southbank Centre’s Queen Elizabeth Hall and Royal Festival Hall are fully accessible. For more detailed information, please visit their dedicated access page.

If you have any particular access requirements or would like to book a seat in a wheelchair area, please contact our box office on 020 8159 9322 or write an email at boxoffice@oae.co.uk

The Night Shift
The Night Shift series is venue dependent, and seating is often limited. Please check the access information on the venue page before booking your ticket. If you require any further information, please email us or call 020 8159 9322.

Bach, the Universe and Everything
Kings Place is fully accessible. For more detailed information, please visit their dedicated access page.

Supporters’ events
Our supporters’ events take place in multiple venues with different levels of access. Please contact the development team or visit the venue’s website for detailed access information. Also, if you have any specific dietary requirements, please make us aware by contacting development@oae.co.uk.

Pre-concert talks
Pre-concert talks generally take place one hour before the start time of the concert for our Southbank Centre series. These talks are free and do not require a ticket.
Please check the concert event pages for more details, including the location of the pre-concert talk.

Ticket delivery/collection

Southbank Centre
We do not charge a booking fee for bookings made over the phone or on our website.
We issue e-tickets for all our events at the Southbank Centre. You will receive your e-tickets in a separate email one week before the event (or almost immediately if the event is in less than a week). They will be sent to the same email that you used to make your booking; if you cannot find the e-ticket email in your inbox please check your junk folder or quarantined messages in the first instance, then email us at boxoffice@oae.co.uk
If your tickets have been misplaced, please email the OAE box office or contact us on 020 8159 9322.

Supporters’ Events and The Night Shift 
Although we do not print physical tickets for these events, we do run a guest list on the door, so please bring a copy of your booking confirmation email to gain admission.

Admission

Admission for latecomers is not guaranteed although offered where possible.
Both our organisation and the performance venues reserve the right to refuse admission.
The Southbank Centre does not admit babes in arms to our season concerts. This does not apply to our OAE TOTS concerts and other education events.
The Night Shift events take place in pubs across London and may not be suitable for children. If you do have children in your party, please check the event page and venue website or contact our box office at for more information before you purchase your ticket.

Memberships

Subject to your statutory right to cancel, membership fees for both Friends and Patrons are non-refundable. You are not entitled to cancel or terminate before the expiry of the membership period.
If you sign up as a new Friend or Patron of the OAE, you will receive a welcome email within two weeks of our receiving your donation. If you do not receive it, please email our development department.

Links to External and Third-Party Web Sites

Links to external, or third party websites, are provided solely for visitors’ convenience. Links taken to other sites are done so at your own risk, and we accept no liability for any linked sites or their content. Any link from this web-site to an external site does not imply or mean that we endorse or accept responsibility for the content or the use of such site.
We do not give representation regarding the quality, safety, suitability, or reliability of any external websites or any of the content or materials contained in them. Users need to take necessary precautions, especially to ensure appropriate safety from viruses, worms, Trojan horses and other potentially destructive items. When visiting external websites, users should review those websites’ privacy policies and other terms of use to learn more about, what, why and how they collect and use any personally identifiable information.

Contact and Feedback

If you would like to contact us or give feedback about your booking experience on our website, you can do so using any of the following methods:
Email: boxoffice@oae.co.uk
Phone: 020 8159 9322
Post: Box Office, Orchestra of the Age of Enlightenment, Acland Burghley School, 93 Burghley Road London NW5 1UH