Direct Debit Terms and Conditions

Welcome to the Terms and Conditions for Direct Debit.

Direct Debits can now be set up on-line or by telephone as well as by the original forms and postal method. A guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

In order to set up the Direct Debit instruction on-line you will need to provide some bank or building society information, all of which can be found on your debit card or cheque book:

Bank or Building Society Account Name

Bank or Building Society Account Number

Bank or Building Society Sort Code

 

For information your Direct Debit will be collected using the following details

Service User Name ORCHESTRA OF THE AGE OF ENLIGHTENMENT

Service User Number 8370022

Payer’s reference OAE

Your First Direct Debit payment will be collected on or just after the 24th day calendar month and monthly or annualy thereafter. If there are any changes to the amount, due date and/or frequency we will advise you 21 days prior your due payment day.

If you have any queries please call us on 0208 1599310 or email us at info@oae.co.uk

Confirmation of your Direct Debit will be sent to you within 3 working days, or no later than 21 days before the first collection. The method of confirmation will be in accordance with your communication preferences, as recorded on our database.

 

Please find your Direct Debit Guarantee information below. 

The Direct Debit Guarantee                                                                     

  • This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.
  • If there are any changes to the amount, date or frequency of your Direct Debit, the Orchestra of the Age of Enlightenment will notify you 21 days in advance of your account being debited or as otherwise agreed. If you request the Orchestra of the Age of Enlightenment to collect a payment, confirmation of the amount and date will be given to you at the time of the request.
  • If an error is made in the payment of your Direct Debit by the Orchestra of the Age of Enlightenment or your bank or building society you are entitled to a full and immediate refund of the amount paid from your bank or building society.
  • If you receive a refund you are not entitled to, you must pay it back when Orchestra of the Age of Enlightenment asks you to.
  • You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.